YOUR PRIVACY MATTERS

PAC – Power & Automation Control Company (“PAC – Power & Automation Control”, “we”, or “us”) is a leading provider of automation and networking systems for homes and businesses, offering personalized control of lighting, music, video, comfort, security, communications, and more into a unified system that enhances the daily lives of consumers. We understand that you care about how information about you is collected and used. We respect your privacy and we are committed to protecting the personal information that you share with us. This Privacy Policy describes the privacy practices of PAC – Power & Automation Control with respect to the information we collect from you, including information collected via our products, services, and the websites and apps that link to the Privacy Policy (collectively the “Sites”). In this Privacy policy, we discuss the types of information PAC – Power & Automation Control collects, how we collect it, how we use it, and the options you have to manage or restrict the collection and use of your personal information. Please note that when we talk about “personal information” in this Privacy Policy, we mean information that relates to an identified or identifiable natural person.

By using PAC – Power & Automation Control’s products, services, or Sites you signify your acceptance of PAC – Power & Automation Control’s collection and use of your personal information in the manner and for the purposes described herein. If you do not agree to PAC – Power & Automation Control’s collection or intended use of your information, you may use one or more of the methods described in this Privacy Policy to opt out of the specific type of collection or use of your information. If you feel that these methods are insufficient to alleviate your concerns, or if the nature of the products and/or services we provide requires collection and use of information in a way that you object to, you may refrain from the use of our products, services, or Sites, or otherwise refrain from providing PAC – Power & Automation Control with the personal information you do not wish us to have.

COLLECTION OF INFORMATION

PAC – Power & Automation Control may collect information about you any time you are in contact with PAC – Power & Automation Control, its products, services, or Sites, as further described below. PAC – Power & Automation Control may share this personal information with our subsidiaries and data processors (and vice versa) but only for purposes consistent with this Privacy Policy.

Information You Provide

We may ask you to provide personal information when you visit our Sites, use our products, register for a program or service, subscribe to a newsletter, respond to a survey, fill out a form, or in connection with other resources or services we make available to you from time to time. We may ask you for the following types of information from time to time: your name, employer, title or position, email address, mailing address, phone number, credit card or financial information, and other personal information applicable to our legitimate interests. Additionally, we may request information about the PAC – Power & Automation Control products you use or third-party products connected to your PAC – Power & Automation Control system, such as model or serial numbers. In the case of a technical issue with a product, we may also collect information relating to a support or service incident. We do not intentionally collect any sensitive personal information relating to your health or medical history, racial or ethnic origins, political or religious beliefs, or sexuality; please do not provide any of these types of information to us.

Information Collected Automatically

To track how users are interacting with our Sites and improve performance , we may collect information during your visits to our Sites through our automatic data collection tools, which may include web beacons, cookies, embedded web links, pixel tags, and other commonly used information-gathering tools, as further described below. Some of these tools are necessary to the functionality of our Sites, while others help us make your visit to our Sites more efficient by providing you with a customized experience and recognizing you when you return. PAC – Power & Automation Control maintains its own pages on many social networking sites, and we may also collect information from you when you interact with our social networking pages.

Use of Cookies and Other Web Tracking Technologies

A “cookie” is a small piece of data stored on a user’s device. When you visit the Sites, PAC – Power & Automation Control may place “cookies” on your device which allows us to compile information about Sites usage and to recognize you when you visit the Sites again. In addition, we use pixel tags “tiny graphic images ” to tell us what parts of our Sites our users have visited or to measure the effectiveness of searches performed on our Sites. Pixel tags also enable us to send email messages in a format that users can read and tell us whether emails have been opened to help assure that we’re only sending messages that are of interest to our users. If you subsequently provide us with your personal information, such as your email address, we may associate our cookies and tags with that information.

Like many other companies, we use third-party partners to analyze data you provide to us or that we collect about your browsing behavior when you visit our Sites. Our Sites may include tracking technology from Flurry Analytics, Google Analytics, Pardot, Rakuten Marketing, and other similar technologies. These tools provide us with analytical information, reports, and analysis about the use of our Sites and may record the internet protocol (IP) address used to connect your device to the Internet, the type of device and operating system you are using, your general geographic information, as well as events that occur within our Site, such as the page that led you to our Sites, how often you visit pages within our Sites and other data related to the use of our Sites. We may also use these tools to create more targeted experiences or marketing messages and to help serve content that is relevant to you. For more information about these services, the related privacy policies and options available to you, please visit the websites of our analytics service providers listed above. If you wish to avoid PAC – Power & Automation Control’s use of these analytics services on our Sites, you may use any opt-out mechanisms provided by our analytics providers and/or actively manage the settings on your browser or mobile device to delete or disable cookies and other tracking/recording tools. In addition, certain jurisdictions require companies to provide the ability for users to refuse the use of certain types of cookies that are not strictly necessary to the functionality of the site; accordingly, we have modified our Sites to enable such users to opt out of the placement of cookies that are not strictly necessary to the functionality of the Sites altogether.

In some of our email messages we use a “click-through URL” linked to content on the Sites. When a user clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked this way, simply avoid clicking text or graphic links in our email messages.

Do Not Track Features

We want you to be aware that while some web browsers may let you enable a “do not track” feature within the browser itself that sends signals to the websites you visit in the browser, but our Sites cannot respond to “do not track” signals at this time. Note that this is different than blocking or deleting cookies, as browsers with a “do not track” feature enabled may still accept cookies. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools.

WHY WE COLLECT INFORMATION

PAC – Power & Automation Control may collect and use your information for the following purposes:

  • To provide you with the products and services you purchase;
  • To enable the functionality of your automation system and to personalize and customize your home automation experience;
  • To provide you the content on our Sites;
  • To improve customer service and respond to requests; information you provide helps us respond to your service requests and support needs more efficiently and enables us to contact you in response to your requests for product information and support;
  • To register your system. Note that we often first receive our end users’ information through the registration of our systems which is often facilitated by the end user’s authorized installation contractor;
  • To share with independent dealers that sell and service PAC – Power & Automation Control products in your geographical area. You may provide us your information for the purpose of obtaining quotes from an authorized independent dealer of our products. We don’t typically sell our products directly to our end users, so it is important that you have access to authorized dealers to be able to purchase our products, and in these instances, we may share the information with certain independent dealers of PAC – Power & Automation Control products, but note that you may always contact us to change or remove any particular dealer as your registered dealer;
  • To improve our products and services;
  • To process orders, warranty claims and payments from our users, dealers ,and distributors;
  • To run promotions, contests, surveys, or similar features;
  • To conduct market research about our users to improve our marketing campaigns, content on our Sites, and display personalized ads to you on the internet, including by using services provided by our service providers as described above under “Collection of Information”;
  • To allow our technical support personnel or your registered independent dealer to remotely troubleshoot problems with your network or other control systems;
  • To contact you by telephone to discuss your account or respond to requests and questions;
  • To send you periodic emails. We may use email addresses provided to us to send information and updates pertaining to accounts, purchases, or products. It may also be used to respond to inquiries and requests. If you opt-in to our mailing lists, you will also receive emails that may include company news, newsletters, surveys, updates, related product or service information, and the like; and
  • For other purposes based on your consent.

We may also use information in the aggregate to understand how our visitors and customers as a group use the resources provided on our Sites and improve our products. We may also share aggregated, non-personally identifiable information publicly and with our partners.

We are committed to comply with applicable laws, and where required we will always obtain your consent to the use of your personal information. Other processing of your personal information outside of a consent requirement in law will be solely for our legitimate interest. You can withdraw your consent or object to receiving further marketing information at any time as provided in our communications or as described below, in the Section entitled “Withdrawing Consent.”

HOW WE PROTECT YOUR PERSONAL INFORMATION

Your personal information and project data files are stored on PAC – Power & Automation Control’s servers and the dedicated servers of companies we hire to provide us with processing and storage services. PAC – Power & Automation Control continuously evaluates threat and vulnerability data to further understand cyber-security risk. Based on available information PAC – Power & Automation Control may adjust its approach to further defend your data. PAC – Power & Automation Control takes precautions including industry-standard administrative, technical, and physical measures that are designed to safeguard the personal information collected from visitors and customers against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. When you enter personal information on our forms, we encrypt this data using SSL or other technologies. These technologies are designed to protect the confidentiality of your personal information when it’s transmitted over the Internet. Notwithstanding all of our efforts, no security controls are 100% effective and PAC – Power & Automation Control cannot guarantee that third parties will never be able to defeat the security measures or use your personal information for improper purposes. In the event that your personal information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised, and take other steps in accordance with applicable law.

 

WHEN WE DISCLOSE YOUR PERSONAL INFORMATION

Generally

Your personal information may be shared with our agents, subsidiaries, and affiliates who are obligated to safeguard it in accordance with this Privacy Policy. There are also times when PAC – Power & Automation Control makes certain personal information about you available to companies that help support our business or that provide products and services to you on our behalf. These companies may use your personal information only to assist us accomplish one or more of the purposes for which we collected the information as set forth herein. For example, these partners may help us process information or credit card payments, sell and deliver products to you, fulfill orders, manage or host customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. Some of these providers may process your data outside of United States or the European Union, but if the countries to which they are transferring the data is not deemed to provide adequate protection, PAC – Power & Automation Control requires such processors to provide assurance of adequate protection in some other way, such as Privacy Shield Certification or binding corporate resolutions. Be assured, however, that PAC – Power & Automation Control does not sell or rent your personal information to spammers or other third-party marketers for their own use.

In Connection with an Acquisition

PAC – Power & Automation Control may transfer its database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock of PAC – Power & Automation Control or one of its business units, whether by merger, acquisition, reorganization, or otherwise subject to the terms of this Privacy Policy continuing to apply to any personal information that is transferred to the purchaser. If this occurs, the purchaser will have certain legal requirements to continue to protect your personal information, including for example an ongoing obligation to either continue to abide by the principles of the EU-U.S. Privacy Shield, General Data Protection Reclamation (“GDPR”) and other relevant privacy regulations, or to delete the applicable data altogether.

In Connection with Legal Process or Investigation

PAC – Power & Automation Control may also disclose your personal information to a third party if required to do so by law or if, in good faith, PAC – Power & Automation Control believes that such action is necessary or in our legitimate interest to: (i) comply with the law or with legal process or to the extent required to protect national security; (ii) protect and defend legal rights; (iii) prevent fraud; (iv) protect against abuse, misuse, or unauthorized use of PAC – Power & Automation Control’s products or services; (v) protect the personal safety or property of personnel, users, or the public; or, (vi) conduct required audits or corporate due diligence. In all such cases, PAC – Power & Automation Control balances any legitimate interest it has in the disclosure of your data for such processing activities against your fundamental rights and freedoms which require protection.

 

CHILDREN’S PRIVACY

Protecting the privacy of the very young is especially important to PAC – Power & Automation Control. For that reason, and in accordance with the Children’s Online Privacy Protection Act, we never collect or maintain information at the Sites from those we actually know are under 13, and no part of the Sites is structured to attract anyone under 13.

INTERNATIONAL VISITORS AND THE PRIVACY SHEILD FRAMEWORK

If you are accessing our Sites from regions of the world with laws governing data collection and use that differ from U.S. law, please note that your personal data will be transferred to the United States and by providing your personal data you consent to this transfer.

PAC – Power & Automation Control complies with the EU-U.S. Privacy Shield Framework, which was developed by the U.S. Department of Commerce and the European Commission to allow companies to comply with EU data protection requirements when transferring personal data from the European Union to the United States, including assuming liability for the onward transfer of personal information received from individuals located in the EU to third parties that are not in accordance with this Framework. We also adhere to the Swiss-U.S. Privacy Shield Framework regarding Personal Information transferred from Switzerland to PAC – Power & Automation Control in the U.S. As such, PAC – Power & Automation Control is subject to the investigatory and enforcement power of the Federal Trade Commission. If there is a conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Principles and to view PAC – Power & Automation Control’s Privacy Shield certification status, visit https://www.privacyshield.gov

THIRD PARTY LINKED WEBSITES

The Sites contain links to other websites. Please be aware that PAC – Power & Automation Control is not responsible for the privacy practices of such other websites. PAC – Power & Automation Control encourages you to be aware when you leave the Sites and to read the privacy statements of each website you visit. While PAC – Power & Automation Control carefully chooses the websites to which it agrees to link, this Privacy Policy applies only to information collected on our Sites, and we are not responsible for the privacy policies, practices or acts or omissions of any third-party websites.